(Non) Constructive Feedback From A (Non) Staying Guest

We take our guests constructive feedback very seriously as the entire team behind our fully furnished holiday rentals in Hurghada are keen to deliver the best possible experience, along with affordable rental rates, that we humanly can.

And there are always room for improvements and things can happen but we always deal with it the best way that we can to our guests benefit.

Usually, we receive very positive reviews and sometimes, less so.

The Non Arriving Guest Giving Constructive Feedback

We have received a less good review from a guest that have never been inside any of our apartments and we would like to share this story with the world to show that sometimes negative reviews are not what they seem to be.

Had this guest been a genuine guest, then any constructive feedback given is worth a lot to all of us in the team. Good or bad.

This guest never even checked-in despite everything we did for this guest and the whole team went above and beyond what they had to do.

The Booking Of A Holiday Rental @ Tiba Resort – True Story

Late in the evening a guest books a stay in one of our vacation rentals at Tiba Resort in Hurghada and we contact the guest within a minute to make the check-in arrangements.

During the course of the late evening, and into the night, this writer personally answered over 60(!) messages within seconds to get all arrangements done in proper time for a one (1) night stay.

During the conversation, the guest asked why he got charged more than he agreed to but he forgot to see that there is a cleaning fee which he agreed to when booking via Booking.com who handles our billing for bookings on Booking.com but “there was no such fee displayed”.

“……cleaning value not appear for me in check in…….” – Samimosaad

After many messages with the guest that left the constructive feedback on Booking.com seen in this blog post, it finally landed on check-in at 4PM the day after.

Our team was there waiting to hand over the key as agreed and the guest was kind enough to inform us at 4:15pm that “check-in will be at 8pm” so we had to wait quite a few hours at Tiba Resort instead of doing something more constructive.

When pointing this out we got a kind “that is not my concern” which is a nice reply from a guest who gives constructive feedback on Booking.com for his (non) stay with us at Tiba Resort.

The guest simply did not check-in and never set foot in his booked holiday rental at Tiba Resort Hurghada.

Constructive Negative Feedback Are Not Always True Constructive Feedback

For being a no-show, this guest had an awful lot of constructive feedback that he wanted to get off his chest with everything from cleaning to the WIFI and beyond.

In the past, we have received negative reviews on booking websites such as Expedia, where the guest booked under a non-cancellation rate to get an even more cheaper rental rate, then never checked-in, threatened with a negative review if the money was not refunded, and posted a negative review with very non constructive feedback out of the blue.

We will never adhere to threats from guests that wants a full/partial refund which some guests, unfortunately, have set into a system of sorts knowing the impact of a negative review.

New Check-In Routines To Stop Fake Negative Feedback And Reviews

Together with the team, we have implemented new check-in routines where we go through a checklist and show the guest everything and get written confirmation that everything is OK.

Things can always happen though, and will happen as with any apartment in the world, but we have eradicated many of the bad reviews with this new routine and focus on constructive feedback to become even better and offer even better holiday rentals in Hurghada.

Location, Location, Location

What we can’t do anything about is the actual location of our vacation rentals in Hurghada, yet, some people complain about a location that is not to their liking even though all our rental apartments are properly displayed on all booking platforms.

In addition, Tiba Resort, Tiba View and Sheraton Plaza, are easily Googled with accurate location and Google Maps does a very good job showing the surroundings, location, etc, easily online.

Of course, that means that you have to venture outside of Twitter, Instagram, TikTok and Facebook, to actually find useful information on the web which seems to be very difficult for some people.

Give Us Constructive Feedback Any Day

We love constructive feedback and much of our improvements on all levels has been very constructive feedback from guests staying with us in our vacation rentals in Hurghada.

If you want to be our next guest, and hopefully give is valuable feedback, in any shape or form, head over to our booking page and book your stay securely online directly on our website or on any of the major booking websites that we have partnered with.

Head over to our Airbnb host page where we currently run a very nice discount for all our holiday rentals in Hurghada at Tiba Resort and Sheraton Plaza.

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