Frequently Asked Questions

All our holiday rentals at Tiba View, Tiba Resort and Sheraton Plaza have swimming pools.• Tiba Resort have two large swimming pools and two smaller kids pools • Tiba View have five swimming pools ranging from very large to small and even have a small aqua park with water slides • Sheraton Plaza have one swimming pool which is unusual in central HurghadaYou can book any of them online.

Of course. We have plenty of verified reviews posted by happy guests around the web such as on Booking.com, AirBnB, Expedia, HomeAway, TripAdvisor, Google My Business and, of course, on our own website under “Reviews”.We rank very high on Google Search showing that we are a trustable host and we are also an official Booking.com Preferred Partner.

You can book directly on our website and pay by cash, bank transfer (Egypt, Europe, US), PayPal, leading cryptocurrencies and credit cards. Of course, you can also book our holiday rentals on Agoda, Booking.com, Expedia, AirBnB, TripAdvisor, HomeAway and on our website.

The rental rates starts at about €15 per night and up depending on your preferred holiday rental in question and with a one-time mandatory cleaning fee.We do run occasional promotions on our website and on the major booking websites that we have listed our holiday rentals in Hurghada such as Expedia, HomeAway, TripAdvisor, AirBnB, Expedia, Agoda, and Booking.com.

By taxi or we can assist with private airport transfers (extra charge) via a very reputable company we are working closely with so that is not a problem.

Yes. That is not a problem. We accept payments in most currencies or by real-time conversion made automatically by the banks for credit cards, bank cards and bank transfers.

We sure can. We will set you in direct contact with the right company if you want to do any day trips, excursions, diving, kitesurfing, sailing or similar.

Yes. We have one stunning panoramic sea view apartment at Tiba View located on the very top floor for increased privacy and tranquility.

We have a very long experience in hospitality services both online and offline and we took the step into the Hurghada rental market already in 2015 with our first rental taking place already in 2017 quickly becoming well known for a high level of service and value for money with many positive reviews from past, and recurring, guests.

We primarily offer rental studios for max two persons in each with the exception of a large apartment suitable for 2-4 persons located at Sheraton Plaza in the very heart of Hurghada.

All our holiday rentals have free WIFI. But having said that, the WIFI’s in Egyot are not exactly known to be very reliable so we strongly recommend you to buy a DATA-SIM Card upon your arrival in Hurghada. These cards are very cheap, reliable and fast.

They are located at Tiba Resort, Tiba View and Sheraton Plaza.• Tiba Resort and Tiba View are located a few minutes’ drive from El Gouna and Hurghada Town. • Sheraton Plaza are located only two minutes’ walk from the New Marina, 75m from the main Sheraton Road and 200m from the popular walking street, Sherry Street.

We try and keep all refund policies across the various booking websites that we work with unilateral but they are all slightly different.And on some websites we offer a discounted non-refundable price plan.So please check the website that you are booking on for the cancellation terms on that website.Check our terms and conditions for bookings made directly with us.

You can contact us via the message function on the booking website you booked your stay with or you can always call us or message us on WhatsApp using +44 131 510 4800.We also have a chat function on our website.

They are but on a case by case basis also depending on availability.We always try to be as flexible as possible to accommodate our valued guests the best way we can.

Contact us immediately and we will try and resolve the issue once determined it is a genuine issue.We can't please everyone but we try to aim to have 100% customer satisfaction but things like the location of the apartment that you stay in can't really be changed but well displayed pre-booking.