An Heartwarming Review

In a difficult time where the Corona virus is on a rampage, it is very nice to receive a heartwarming review despite the fact that the intended guest could not check into their holiday rental in Hurghada.

This guest traveled together with a group and booked already several months ago and the guest actually booked two of our award winning vacation rentals at Tiba Resort Hurghada.

Crash & Burn

We had a good communication with the guest leaving the heartwarming review bound to check-in at the end of the month at Tiba Resort.

As Europe began to shut down, we recently understood that checking into the booked holiday rentals in Hurghada would be a no-go but we hoped for the best.

That was until the suspicions became a reality and the guests home country shut down over night but that didn't stop the guest from leaving a heartwarming review on how we handled everything on our end.

Refund Despite Booking With Our Non-Refundable Price Plan

The guest could not reasonably be expected to fly to Hurghada, and despite the fact that we had no obligation to grant a refund as it was a non-refundable rate, we granted such without any penalties and we receive a heartwarming review on our Facebook.

We believe in helping each other in these difficult times and even though we are taking a financial blow, the heartwarming review left by this particular guest, made it all worth it.

The Heartwarming Review

”Unfortunately, due to Corona-19 I was unable to use your services and stay in apartments. However, I really appreciate my experience in communicating with you. With your excellent attitude towards your clients, you create immeasurably pleasant feelings and the overwhelming desire to settle in your apartment at the first opportunity and suggest it for friends and relatives. I sincerely wish you a successful time!”

This guest made it very clear that the next booking will be with us as a trusted partner when booking holiday rentals in Hurghada online either directly with us or via Booking.com, Expedia, HomeAway, AirBnB or TripAdvisor.

Book Your Holiday Rental in Hurghada With A Guarantee

As a trusted host, and an Official Booking.com Preferred Partner, we can guarantee to always treat our guest with the biggest possible fairness no matter what but we also expect the same from our guests.

Unfortunately, there are some less than desirable guests out there, the kind that does not leave a heartwarming review, put threaten to give a stone cold review unless they get a full/partial refund for reasons completely made up.

We believe in treating our guests with the outmost respect. But we also expect to be treated in the same way with equal respect.

But today, the entire team had their day made just because of this heartwarming review which really brightened up our week.

An heartwarming review that boosts our confidence that we must be doing something right and we are very proud of the same.

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